Login and Logout

The following instructions describe the process to log in to applications using a CME Group Login ID.

For login issues, refer to the troubleshooting instructions.

You must create an account prior to logging in with CME Group Login credentials.

1. To Login:

1. Go to https://login.cmegroup.com/.

2. Enter your Email / User ID and password, then select LOG IN.
   

3. Authenticate your ID in one of two ways:
   

Authenticate via Duo.

Note: Duo authentication offers an option to remember a computer / browser. During the login process, select Remember me for 90 days to skip Duo multi-factor authentication for 90 days.

1. Select Send Me a Push and on your mobile device, select Approve.
   
   
   
   
2. Select Enter a Passcode, Show the passcode on your mobile device, and enter this in the Authentication Method screen and select Log In.
   
   
   

Some users may experience a blank Duo authentication screen, which is caused by Internet Explorer / Edge browser incompatibility.

To resolve, see the below referenced instructions to use compatibility mode or clear browser cache and cookies.

OR

A text message with a code will be sent to your mobile device or you will receive a voice code on your primary phone number (US phone numbers only):

1. Enter the Security Code, then specify whether this access is from a public / shared or personal computer.
   
   • Public / shared computer - At the next login, from this computer and browser, an authentication code will be sent to the registered phone number and must be entered before accessing CME Group applications.
   • Private / personal computer - Upon entering the security code, the additional authentication step is not required until browser cache is cleared or customers login is on a new device or browser.
2. Select Submit.
   

You may now select the User Icon> CME Customer Center. Tabs in the Customer Center screen represent the categories of applications.

Note: Some tabs and applications appear only after access has been granted to you by an authorized system admin.

1. To Logout:

Select the User icon; select Logout.

Resolving Login Issues

The following instructions briefly describe common login issues and the recommended resolution.

• Supported Browser
• Browser cache / cookies
• Device Not Recognized

• Disabled CME Group Login ID

• Forgotten password
• Login Timeout
• For additional / unknown login issues, contact Enterprise Application & System Entitlements (EASE)

Example error message

Use a supported browser 

CME Group recommends using a recent version of Google Chrome, Microsoft Edge to access and operate application functions.

Clear browser cache and cookies

CME Group Login and Duo use browser cookies to remember users for subsequent application sessions.

Stored web browser cache / cookies can sometimes cause an invalid login credential error.

If the correct User ID and Password is entered and the login is rejected / invalid, clear browser cache Website assets stored on the local computer to assist in pre-loading the webpage on subsequent visits and cookies A text file that is stored on the local computer to store website preferences for multiple browsing sessions..

• Chrome - At the top right corner of the browser page, click Customize and control Chrome ()
  
  - Select More Tools > Clear Browsing Data
  
  - Select a time range (e.g. All time)
  
  - Select Cookies and other site data and Cached images and files checkboxes
  
  - Click Clear data
  
  
• Edge- At the top right corner of the browser page, click Settings and more ()
  
  - Select Privacy, search and services
  
  - From the Clear browsing data pane, select Choose what to clear
  
  - Select Cookies and other site data and Cached images and files checkboxes
  
  -Click Clear now
  
  

Device Not Recognized

Upon an unsuccessful login, an error message may display indicating that a device is not recognized.

The error indicates the absence of a required cookie used for authentication.

If unable to access your account from a previously logged in device and browser, contact EASE for assistance.

When contacting CME Group support staff you may be asked to authenticate your identity.

Compatibility Mode

The following instructions describe the process to enable compatibility mode for the Edge or Internet Explorer browser.

• To enable Compatibility mode in Edge:

1. Open the Edge browser, then click Settings and more (...) in the top-right corner .

or, press ALT + F on your keyboard.

2. Select Settings from the Edge menu.

3. From the navigation tabs on the left, select Default browser.

4. From the Internet Explorer compatibility panel, select the drop-down menu for Allow sites to be reloaded in Internet Explorer mode, then select Allow.

5. Confirm the selection by selecting Restart ().

The browser will close and reopen and you can proceed to login.

Disabled CME Group Login ID

CME Group requires users to log in to their CME Group account to review profile information at least once every 12 months. Users will receive a reminder email prior to their ID being disabled and another email after their ID is disabled.

Activate a disabled CME Group Login ID

To activate a disabled ID, reset the password.

Permanently Disabled CME Group Login ID

If the ID has not been used for longer than 17 months the profile will be cleared and the ID cannot be reactivated. Create a new CME Group Login ID, then request application permissions from your administrator.

Reset Forgotten Password

Follow the instructions below to reset forgotten passwords.

1. To reset your password:
1. Access the login site.
2. Select Forgot Password.

The Reset Your Password page appears.

3. Enter your User ID/Email Address and select Submit.
   
   
   
   Message appears:
   
   

4. Complete the image verification test if prompted.
   
   

Instructions to reset the password will be sent to the email address associated with the entered User ID.

5. On the Password reset email, select the change password link.
   • If a Reset Password page appears with a challenge question, enter your response and select Submit.
   • If you use DUO 2-factor authentication, authenticate as needed.
     
     

6. On the Reset Password page, enter and confirm the new password; select Submit.

If the password cannot be reset or registered email is inaccessible, contact Enterprise Application & System Entitlements (EASE). Upon EASE password reset, the password must be changed upon the subsequent login.

Customers who have not completed mandatory two-factor setup, will see a dialog that reminds them to login and complete the process.

Login Timeout

Account Lock: Login can be attempted up to five times before an account is locked. If an account is locked it will be unlocked automatically after 30 minutes.

To unlock the password, without requiring a password change, contact EASE.