User Help System
Generate an Access Code for Support Staff
To address CME Group support requests, CME Group may require customers to supply an access code for identity validation.
- To Provide an Access Code from Profile:
- Select the User icon; select My Profile.
The Profile page appears.
- Select Generate New Access Code in the Access Code section.
A system-generated access code appears.
- Supply the access code to the CME Group Support Staff.
Note: Access Codes are valid for 1 hour. This number appears in your profile page until it expires. If needed, you may re-generate a new access code at any time by selecting Generate New Access Code.
