Getting Started

The CME Customer Center is used by clearing and execution / trading firm users to create and manage entity and user requests to a variety of CME Group applications and services.

Authorized clearing and execution firm administrators can access the following functions:

  • Customer Center menu: Select applications and services from a common navigation menu.

Available selections are based on assigned permissions.

  • User and Firm Administration: Assign admin manager / application admin / application user entitlements and manage firm user access to applications and services.
  • CME Group Login: Manage CME Group Login Profile and Preferences; including user contact information, APIs and PGP IDs.

CME Group Login is a self-service, centralized user profile service for authenticating access to CME Customer Center services and tools.

My Account

Use the My Account function to access additional services.

  • My Profile - Manage user contact information and multi-factor or federation authentication
  • Reset forgotten password
  • Generate an access code when contacting CME Group for support.
  • To complete application access, generate a token to provide to your firm administrator
  • Trading Interest - Receive more educational information for the selected interests.
  • Subscription Center -Sign up to receive email communication for topics of interest.
  • Bookmarks - Save CME Group website content for reference.
  • API Management: Create and manage IDs that are used to authenticate system-to-system communication to CME Group applications.
  • PGP Key Management: Upload and manage PGP public keys which are used to view encrypted reports, sent by email.
  • SFTP Management: Create and manage IDs and secure profiles to authenticate access to view reports over a secure connection.
  • BrokerTec / EBS SFTP Support

For information on additional functions (e.g. User Profile or authentication, Duo, Federation), refer to the CME Group Login User Help.