Accessing CME Customer Center

A valid CME Group Login is required to access applications and services. CME Group Login is a self-managed, centralized user profile service that authenticates access to CME Group applications and services.

• CME Group Login webpage
• CME Group Login User Help - Instructions for using and managing a login and profile.
• CME Group Login User Profile - Login, Contact Information, Password, Security Questions (User icon () > My Profile),
• Secure File Transfer - Access a file transfer service to securely transfer data to / from CME Group and customers.
• Customize CME Customer Center settings and marketing subscriptions (User icon () > My Preferences).

Registering for Self-Service

1. To register for a CME Group Login:

Prior to logging in and operating application features, ensure the following is completed:

• Futures and Options: A firm officer has signed the CME Customer Center Self Service Agreement (form - s).
• BrokerTec / EBS: Customer has a valid CME Customer Center Self-Service Form on file; for existing customers adding services.

The Self-Service agreement / form is available from Global Account Management (GAM).

• CME Group Login user ID and profile has been created.
• To complete setup, some applications may require generation of multi factor authentication / token; including admin manager notification to continue application set up.
• To complete application setup, provide the CME Group Login ID and token to your firm administrator.

Note: CME Group or your application administrator will never ask for your password.

• CME Customer Center access has been authorized and entitlements assigned to the Designated Person / Operations Contact (BrokerTec / EBS), Entity Officer / Admin Manager (Futures & Options).

Logging In and Out

CME Group recommends using a recent version of supported browsers to use applications.

1. To access CME Customer Center:
1. Go to https://login.cmegroup.com/sso/ssologin.action.

OR

Go to https://www.cmegroup.com, then click the LOG IN button.

2. On the Log In page, enter your Email and password, then click LOG IN.

3. Authenticate your ID:

Via Duo.

OR

Enter the code that was sent to your mobile device or voice code from an automated call to your primary phone number (US only).

Note: For additional information about creating or managing a CME Group Login, or using multi-factor authentication, please review the CME Group Login User Help System.

A user is logged in for up to one week, until browser cache is cleared or accessing CME Customer Center from a new device.

4. Select the requested application or function from the CME Customer Center menu.

Note: Login can be attempted up to five times before an account is locked. If an account is locked it will be unlocked automatically after three hours. To unlock the password, without requiring a password change, contact EASE.

• To Logout: 

Select the User icon (), select Logout.