SFTP Support - BrokerTec / EBS 

Where can I find reports / I'm not seeing reports?

Reports are available in the outgoing folder of the SFTP instance, which is available after successful login. (see: Accessing SFTP Data and Reports)

If the expected reports are not appearing in the outgoing folder contact the Global Command Center (GCC).

 

I would like to update PGP settings for my reports, who do I contact?

PGP for your SFTP account are maintained by customers via a self-service function.

If required, please work with your Global Account Manager who can provide further assistance with PGP setup.

 

Does CME Group Whitelist IP Addresses for SFTP?

No, CME Group does not whitelist IP Addresses for SFTP.

 

Who creates the SFTP Account / ID?

A firm backoffice admin manager designates SFTP account users (complete SFTP registration)

(See: Request SFTP access / Creating SFTP ID)

 

How does a firm obtain their SFTP ID and password?

Firm designated SFTP account users maintain their ID and password via the SFTP Management screen; Customer Center menu > My Profile. (See: Access SFTP Management)

 

Does CME Group provide SFTP IDs and Passwords?

No, account credentials are maintained by firm designated SFTP Account Users.

User profiles are accessible with a CME Group Login that has been assigned permission to access SFTP functions.

 

We would like to use SSH Keys for authentication, does CME Group allow the SSH Keys for SFTP?

Yes, the SSH Key can be uploaded by the firms designated SFTP Account User via the SFTP Management screen; Customer Center menu > My Profile. (See: Set up SSH Authentication from My Account page).