User Help System
Messages
Chat allows users to send and receive messages to/from their Contacts. Message appear in the Message pane and are visible to the sender and receiver of the particular message(s).
Note: Messages display until a session is closed.
Formatting Text
The Chat tool allows users to bold, underline, and/or italicize text entered in the message field.
Formatted text displays in the message pane
Adding Links
The Chat tool allows users to add links to a message.
- To add a link:
- Highlight text in the message field, and select the Link icon.
- In the link window, enter a URL and select Create URL.
The linked URL appears in the message field.
- Select the Send icon. The link appears in the message pane, and opens appropriate website when selected.
Blasting Messages
Chat allows users to draft a single message and blast that message to multiple contacts or groups. Though multiple contacts receive a blast message, responses from those contacts will be in the form of a one-to-one chat conversation, and not a blast to all original message recipients.
Note: Blast messages are delivered to "active" contacts only.
Select the BLAST tab to open a Send Blast Message window.
From the Send Blast Message window, define the sender, use check boxes to select message recipients, enter a message, and then send that message to the selected contact and group recipients.
In the Chat pane, blast message initiators can identify their messages via a Blast icon, which is visible to them only.
Expand View Blasting History to review blast messages, time sent, and message recipients.
Message History
A History Log allows users to view their previous conversations with any of their approved Contacts.
To open a History Log pane, select History Log from the Contact context menu.
The History Log allows users to query and view as many as 90 days of historical content based on the selected date range.
A message displays when no query results are available.
Markets
The Markets pane allows users to view and share parsed market pricing trade details that are filtered by market (e.g. Metals).