CME Group General Privacy Notice
Effective: May 9, 2024
CME Group Inc. and each of its subsidiaries and affiliates (collectively known as 'CME Group', 'we' and 'us') are committed to safeguarding your personal data. CME Group is the controller or processor of your personal data according to the privacy laws and regulations applicable to us. See Section 18 below for details on how you can contact us.
The purpose of this privacy notice (‘Notice’) is to explain how we process your personal data so that you understand what we collect, what we do with it, who we disclose it to and the rights available to you. The processing we undertake may include the collection, storage, modification, access, or destruction of personal data, and may be completed manually or through automatic means.
Personal data (also referred to as 'personal information' or 'data') means any information that can be used to identify you, your device, or, if you live in California, your household. This includes direct identifiers such as your name and contact details, but also indirect identifiers such as data that we may collect from the electronic device that you use to access our services.
If you have any questions about this Notice or how we use your data, our details are provided in the 'Contact details' Section below.
This Notice applies to you if you have any of the following relationships with us:
- Communicator – an individual who contacts us either online, by telephone, post or any other method.
- Contributor – an individual who contributes to our Political Action Committee (PAC) in the United States.
- Corporate representative – an individual who is a representative of any of our corporate customers (e.g., an employee or a director).
- Purchaser – an individual who purchases anything from us.
- Service user – an individual who uses any of our platforms or services.
- Scholarship candidate – an individual that applies for a scholarship via the CME Group Foundation.
- Shareholder – an individual who holds a direct or indirect equitable interest in CME Group.
- Subscriber – an individual who subscribes to receive communications from CME Group.
- Supplier – an individual who provides services to us or is employed by a company that provides services to us.
- Third party customer – an individual who is a customer of a third party and we have a relationship with that third party.
- Web visitor – an individual who visits our website at www.cmegroup.com, any of our social media pages or interacts with us via any third-party websites (e.g., comment on any of our blogs or posts published on a third-party website).
If you are an applicant or candidate for one of our job opportunities, then you can find out more about how we use your data via our Candidate Privacy Notice and our Cookie Notice.
If you accept employment with or are otherwise engaged by CME Group, then you can find out more about how we use your data via our Colleague Privacy Notice and our Cookie Notice.
We may collect, store, and use the following categories of personal data about you to the extent relevant, necessary and permitted by applicable local laws and depending on the nature of the relationship you have with us:
- Account preferences and analytics
Information regarding your stated preferences and relating to your use of our services. - Audio, electronic, visual, thermal or similar information
Information including professional photographs, photographs taken in the workplace or at CME Group events, or CCTV footage. - Authentication details
Credentials that allow you to access our services, including your user ID, password, and memorable information. - Communication records
Records of any communications between you and us, including via email, our website (e.g., through our 'Send us feedback form'), telephone, social media, and letter. - Contact details
Information that is provided to us so that we can contact you such as your name, title, home address, office address, company name and type, job role, telephone numbers, and personal email address. - Device and electronic information
Details of resource usage or information about your interaction with areas of our network and details we collect from your devices when you access our services, including your IP address, cookies, activity logs related to interactions with our systems, online identifiers, device type, operating system, browser, unique device identifiers and geolocation data. - Financial details
Information including your credit and/or debit card details. - Identification information
Information that is used to verify your identity such as your name, date of birth, passport, visa, driver’s license, government-issued identification numbers, vehicle registration, and signature. - Financial status
Information used to determine your creditworthiness, such as your credit rating, bank statements, and tax information. - Product and service preferences
Product update preferences, market activities reports, trading and technology communications as well as clearing and market regulation advisories, and through leadership and economic report subscriptions. - Prior or current professional or employment-related information
Details regarding your job role/title, job function, business contact information, and details of the organization you work for. - Service usage
Information collected when you are operating our services (e.g., one of our software applications), including transactions that you undertake, information that you select, logs of when you access the services and for how long, details of any failed login attempts and any information that you choose to download. When you are using one of our Artificial Intelligence (“AI”) tools, we will collect records of your prompts, user-provided input, generated output, refinements, and feedback. - Social network information
Social media account information and personal data collected from social media accounts. - Website posts
Posts, comments or other information you submit on any public forums on our website including message boards and chat rooms.
In addition, we may also collect the following categories of personal data about you, in very limited cases and in compliance with applicable laws, that may be of a sensitive nature:
- Biometric identifiers
Fingerprint data captured for Financial Industry Regulatory Authority (FINRA) purposes and in certain situations when allowing access to individuals to our premises.
- Information about criminal convictions and offenses Information relating to any criminal record that you may have, including suspicions, offenses and convictions.
- Information about sensitive characteristics
Details regarding your nationality, race or ethnicity, religious beliefs and trade union membership where required by applicable laws or provided voluntarily by you. - Information about your health
Information related to accidents on CME Group property reported in accordance with the law.
Where we collect your personal data outside of the scope above or for purposes beyond those specified in this Notice, we will communicate this to you.
In addition to any personal data that you provide to us directly, we may also collect and derive data about you through the following means:
- Automated means – for example, when you interact with areas of our network.
- Cookies and similar technologies – when you visit our website or use any of our mobile applications, we may employ cookies and similar technologies. See Section 14 below for further details.
- Data analytics – we may infer or derive certain data about you through our analytical processes, which are further explained in Section 6 below.
- Monitoring of platforms and services – if you use any of our platforms (e.g., CME Globex) then we may collect data on your usage of these.
- Third party sources – other organizations, including the one that you may work for, may provide us with access to certain data, as further detailed in Section 5 below.
You may not be required to provide us with certain information requested and the provision of such is voluntary. However, some information is necessary for the purposes described in this Notice. If you fail to provide certain information requested as mandatory, we may not be able to administer our relationship with you, where applicable, or we may be prevented from complying with our legal obligations.
We may receive certain data about you from various third parties from time to time, including:
- CME Group – including CME Group systems, colleagues and departments, as needed to facilitate our business operations, services and products and to fulfill our legal obligations to you.
- Electronic devices – including data sourced from any electronic devices (e.g., mobile devices and laptops) used to access our services.
- Our corporate customers – information we may receive directly from our customers, which may include the company that you represent.
- Publicly available government and non-government data – information about you that is available from the government or otherwise publicly available.
- Social media platforms – such as email accounts, chat logs, and publicly available information sources from social media pages or via services provided via social media platforms (e.g., LinkedIn, WeChat, Weibo, Facebook, X (formerly Twitter), etc.).
- Third party agencies – who may provide us with information that they have collected from you on our behalf (e.g., companies that perform background checks on behalf of CME Group).
- Third parties that you have a relationship with – if you are a customer of a third party and we have a relationship with that third party, we may receive information from them. We may also receive information from a former employer or your other reference providers.
The purposes for which we may process your personal data are as follows to the extent relevant, necessary and permitted by applicable law:
| PROCESSING PURPOSE | CATEGORIES OF DATA & TYPE OF RELATIONSHIP WITH US | LEGAL BASIS FOR PROCESSING (RELEVANT JURISDICTIONS ONLY) |
|---|---|---|
Accident reporting
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Categories of data
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Administration of our business
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Categories of data
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Administration of our political action committee
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Categories of data
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Assessing scholarship applications
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Categories of data
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Communicating with you
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Categories of data
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Compliance with laws applicable to us
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Categories of data
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Detecting potential market abuses
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Categories of data
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Enforcing and defending our legal rights
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Categories of data
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Event planning
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Categories of data
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Improving our products and services
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Categories of data
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Know-your-client checks
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Categories of data
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Managing customer services
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Categories of data
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Managing your account
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Categories of data
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Marketing purposes
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Categories of data
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Membership applications tracking
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Categories of data
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Personalizing our services
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Categories of data
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Recording conversations
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Categories of data
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Safeguarding our environments
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Categories of data
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Securing our facilities
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Categories of data
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Verifying your identity
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Categories of data
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Additional information
We may de-identify, aggregate or anonymize your personal data in such a way that you may not reasonably be re-identified by us or any other party. We may use such de-identified information as permitted under applicable local law. To the extent we de-identify any personal data and are not required to re-identify it to comply with applicable laws, we will make reasonable efforts to maintain and use such data in a de-identified form and will not attempt to re-identify the data.
If you are located in the People's Republic of China ("PRC", for the purpose of this Notice, excluding the Hong Kong SAR, the Macau SAR and Taiwan), we process your personal data based on lawful basis permitted under Chinese data privacy laws (and not based on legitimate interests).
We may disclose your data to CME Group entities, service providers or other third parties for various purposes, to achieve our business objectives, and/or to comply with applicable laws as described in this Section.
- CME Group entities – to facilitate our business operations, services and products.
- Credit references agencies – to check your creditworthiness in relation to your credit score and financial status for us undertaking 'KYC' checks if you apply for membership with us.
- Law enforcement agencies – in relation to the detection and prevention of criminal activities, as permitted by applicable laws.
- Professional advisors – including accountants, financial advisors, lawyers and other professional advisors to support auditing, compliance and corporate governance functions.
- Prospective purchasers and assignees – to the extent reasonably necessary to proceed with the consideration, negotiation, or completion of a merger, reorganization, or acquisition of our business, or a sale, liquidation or transfer of some or all our assets, in the event our business, or part of it, may be or is sold or reorganized.
- Regulators and governmental authorities – to comply with the law applicable to any member of CME Group, as permitted by applicable laws. This may include filing returns with tax authorities and making disclosures to our regulators (including, for example, the US Securities and Exchange Commission, the US Commodity Futures Trading Commission, the Health & Safety Executive and local financial regulation authorities and data protection authorities) and shareholders.
- Service providers – to assist us in conducting activities related to the operation of our business. Such service providers may include equity plan administrators, brokers, benefits providers, payroll companies, IT or systems maintenance providers, systems or data hosts, communications providers, record-keeping companies, accountants, auditors, other professional advisors or other vendors that help support migration services.
- Third parties as required by law – to comply with laws to which we are subject, as permitted by applicable laws. For example, we may share your personal data in response to a court order or subpoena, in response to a valid request from law enforcement or with your future employers where required by law.
- Third parties for other purposes – to protect our legitimate business interests in protecting our rights; enforcing our Terms of Use; detecting, preventing, or responding to fraud, intellectual property infringement, or other illegal activities; and protecting the safety and security of tangible or intangible property belonging to us or a related third party.
We may also disclose de-identified or aggregated information to anyone and for any purpose permitted under applicable local law. To receive more information about the service providers or third parties to which we may disclose your data, you can contact us through the information provided in the 'Contact details' Section below.
We may process information collected from or about you in any country in which CME Group operates, as permitted by applicable laws.
In some cases, your information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for information under applicable laws (such as those in the EU/UK/EEA). When we conduct such transfers, we rely on your explicit consent (as required under applicable laws) or have put in place appropriate safeguards (including without limitation signing standard contractual clauses) in accordance with applicable legal requirements.
Information located outside of your home country may be subject to access by that country's government or its agencies under a lawful order, as permitted by applicable laws.
We put in place appropriate procedures and safeguards in accordance with applicable legal requirements when conducting such transfers. For more information on the appropriate safeguards in place or to obtain a copy of these safeguards, please contact us through the information provided in the 'Contact details' Section.
People’s Republic of China (“PRC”):
All data, including personal data, as defined under the Personal Information Protection Law of the PRC, provided to us by you will be used, distributed, and maintained in accordance with this Notice, which forms a part of the contractual terms that you agree to. If you, as an institution, are providing us with this data, you confirm that you have obtained all the necessary consents from the relevant data subjects concerned, and your processing, use and transfer of data to us complies with all applicable PRC data privacy laws. If you, as a natural person, are providing us with your personal data, you expressly give us consent to any processing, use or transfer of such data. In each data transfer above, you acknowledge and agree that the data may be transferred outside of the territory of the PRC.
This Section provides California residents with additional information regarding our collection, use, disclosure, and retention of their personal data, as well as the rights that California residents may have under applicable law.
Categories of personal data we collect
The chart below describes the categories of personal data we collect from the sources identified above in Sections 3, 4 and 5 of this Notice, as well as the categories of third parties to whom we may disclose, “sell” or “share” (as those terms are defined under California law) each category of personal data for the business and commercial purposes described in Section 6 of this Notice.
| Category of personal data | Categories of third parties to whom we may disclose personal data for a business purpose | Categories of third parties to whom we may "sell"1 or "share"1 personal data |
|---|---|---|
| Account preferences and analytics, such as your stated preferences and relating to your use of our services. |
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| Device and electronic information, such as details of resource usage or information about your interaction with areas of our network and details we collect from your devices when you access our services, including your IP address, cookies, activity logs related to interactions with our systems, online identifiers, device type, operating system, browser, unique device identifiers and geolocation data. |
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| Financial Details, such as credit/debit card details. |
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| Financial Status, such as your credit rating, bank statements and tax information. |
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| Identification information, such as your name, date of birth, passport, visa, driver’s license, government-issued identification numbers, vehicle registration, and signature. |
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| Professional information, such as your job role/title, job function, business contact information, and details of the organization you work for. |
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| Sensitive personal data, as described above and defined under applicable law. |
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| Social network information, such as social media account information and personal data collected from social media accounts. |
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[1] As defined under California law.
We may “sell”1 or “share”1 your personal data for cross-contextual behavioral advertising. While CME Group does not engage in selling your data as part of a monetary transaction, the Company does engage in the sharing of data through web tracking technologies, like cookies. For more information on these technologies, please refer to our Cookie Notice. We do not have actual knowledge of “selling”1 or “sharing”1 the personal data of consumers under the age of 16.
We do not use or disclose your sensitive personal data for purposes other than permitted under applicable law.
Your California Privacy Rights
In addition to certain rights described in Section 10 of this Notice, you may have the following rights under California law:
- Not be discriminated against – not be unlawfully discriminated against for exercising your rights.
- Opt-out – opt-out of “sales” of personal data or “sharing” of personal data for cross-contextual behavioral advertising purposes (as these terms are defined under California law).
Submitting Requests
To exercise your rights to know, access, correct and delete, please review the additional information provided in Section 10 of this Notice. You may also exercise these rights via our Privacy Request Form or our Cookie Settings. To exercise your right to opt out of our “sale”1 or “sharing”1 of your personal data, please submit a request through our Privacy Request Form or update your Cookie Settings.
Verification
We may request that you provide sufficient information that allows us to verify, to a reasonable degree of certainty, that you are the person about whom we collected personal data. Authorized agents may also be required to provide a copy of your signed permission authorizing the agent to submit requests on your behalf.
California Online Erasure. California residents under age 18 who are registered users of any of our services geared toward this age group may ask us to remove content or information that you have posted to CME Group websites or related platforms by contacting us using the information in the ‘Contact details’ Section below. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
1 As defined under California law.
Subject to local law, you may have the following rights regarding your personal data. These rights may be limited or denied in some circumstances. For example, we may retain your personal data where required or permitted by applicable law.
- Access/Know – request a copy of your personal data and information relating to how it is processed.
- Rectify/Correct – request any inaccuracies in the personal data we hold about you be corrected.
- Erasure/Deletion – request that we erase your personal data from our records.
- Restrict – request that your data is no longer processed by us.
- Object – object to certain ways that we process your personal data.
- Transfer – request that your personal data be disclosed to a third party.
- Withdraw your consent – where we are relying on your consent to process your personal data, then you can withdraw your consent at any time.
- Lodge a complaint – you may be entitled to lodge a complaint with your local data protection authority.
In some jurisdictions, you may also have post-mortem privacy rights. For example, you may have the right to designate an individual to exercise your privacy rights in the event of your death or incapacitation, where applicable by law.
Submitting Requests
To exercise your rights to know, access, correct, delete, restrict, object, portability, or withdraw your consent under applicable local law or if you are an authorized agent seeking to exercise rights on behalf of a consumer under applicable local law, please contact us on the details set out in the 'Contact details' Section of this Notice below. You may also exercise these rights via our Privacy Request Form or our Cookie Settings.
Please note that some of your rights are not absolute and there may be certain circumstances where we are unable to fulfill a request that you have made. In some circumstances we may also require that you provide additional personal data to confirm your identity.
Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention.
CME Group may do this via monitoring, or surveillance activities on any content or materials located on any CME Group information resource or CME Group facility, in accordance with applicable laws CME Group may provide information obtained in the course of its monitoring activities to a third party, including regulators and law enforcement agencies. CME Group may use automated analytics to identify individuals who would be most interested in our product, which may result in individuals being contacted about CME Group products or services. Additionally, CME Group may use the content you provide us with to improve our services or train the models that power our AI tools
We use technical, administrative, and physical security safeguards and other reasonable security measures to protect the information that we collect or receive against loss and unauthorized access, use modification, or disclosure. Please be aware that, despite our ongoing efforts, no security measures are perfect or impenetrable. Moreover, we are not responsible for the security of information that you transmit to us over networks that we do not control, including Internet and wireless networks.
CME Group retains personal data for the duration of the business relationship or where required, in accordance with the internal records management and retention policies, as well as regulatory requirements that may be applicable to us.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means, and the applicable legal requirements.
We make reasonable attempts to ensure that all instances of such information (e.g., production, backups, etc.) are deleted in their entirety, including any of your personal data. For requests for access, corrections, or deletion please see "Contact Us" below.
Please see our Cookies Notice for further information on how we use cookies and other tracking technologies on our website.
Our website and services are generally not directed at children under the age of 18. If we obtain actual knowledge that any personal data we collect has been provided by a child under the age of 13, we will promptly delete that information. If you access our website from the EU/UK/EEA or if you access an EU/UK/EEA website, the age limit will be 16. If you access our website from the PRC or if you access a PRC website (if any), the age limit will be 14.
There may be certain circumstances where we process your personal data on behalf of one of our customers and do not use it for our own purposes. For instance, our customer may upload your information to one of our applications which is hosted on our servers. In these circumstances, CME Group is acting as a processor or a service provider in relation to another company that is the controller or business responsible for the handling of your personal data, as these terms are used in applicable data protection laws. This Notice will not apply to CME Group as a processor or service provider, and you should instead refer to the privacy notice of the organization that provides us with your personal data.
The above does not apply to CME Group under the applicable PRC data privacy laws, where no distinction between "data controller" and "data processor" is made. You should however still refer to the privacy notice of the organization that provides us with your personal data, where we would be deemed a third-party data processor.
We may update this Notice from time to time. For instance, there may be changes in the data we collect about you or the purposes for which we use it.
Whenever there are significant changes to the Notice, we will notify you.
If you have any comments, questions or concerns about how we process your data or to exercise any right, then please contact Privacy Compliance at Privacy@cmegroup.com. We can also be reached by post at below address and via telephone at the below telephone numbers.
ATTN: Privacy Compliance
CME Group Inc.
20 S. Wacker Drive
Chicago, IL 60606
+1 312 930-1000
+1 866 716-7274 (US Only)
You may also contact us via our Privacy Request Form.
For the purposes of data protection in the EU/UK/EEA, Singapore or India:
- Your controller is the company which employs or engages you. This entity is responsible for deciding how we hold and use your personal data. The list of employing controllers, across CME Group can be found here. In addition, CME Group Inc. (our US parent company) is also a joint data controller. This Notice is provided for CME Group, and on behalf of Chicago Mercantile Exchange Inc.
- CME Group has a designated Data Protection Officer registered for a number of CME entities. They can be contacted at Privacy@cmegroup.com
- CME Group Inc., CME Mercantile Exchange Inc. and the above non-EU/UK/EEA entities have designated CME Operations Limited as their representative within the EU/UK/EEA.
The full list of companies across CME Group and the contact details of each company can be found here.
Your Privacy Choices
We’re happy to help with any questions, comments, or requests related to CME Group’s Privacy Notices or data privacy practices. Please submit your inquiry in the form to the right and follow the instructions provided.
CUSTOMER SUPPORT
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Data subject access requests
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