Important Changes to CME Chat - March 31
To: CME Direct Customers
From: Global Market Solutions & Services (GMSS)
# 20250225
Notice Date: 25 February 2025
CME Group has partnered with Symphony, a best-in-class real-time communication provider, to bring their solution to CME Group's portfoilo of front-end trading applications.
Be advised that the current CME Chat solution will be decommissioned and client access will be permanently disabled on March 31.
In the coming months, additional communication will be provided with details and actions required for clients choosing to transition to Symphony's communication platform.
For more information, including how to access your CME Chat compliance files and for additional points of contact, please view the CME Chat FAQ.
For all other support inquiries, please contact the Global Command Center (GCC) with any questions in the U.S. at +1 800 438 8616, in Europe at +44 20 7623 4747 or in Asia at +65 6532 5010.
