FAQ: Duo Security
Overview
Overview
- Will I need to have my phone with me to login?
- Can I use my cell phone?
- Is a smartphone required to use Duo?
About DUO Mobile
- Will Duo Mobile use cellular data?
- How much data does a Duo Push use?
- How much space does Duo Mobile take up on my phone?
- Does installing Duo Mobile give up control of my phone?
- Why does the Duo Mobile app need to access my camera?
- Is it possible to use Duo Mobile on a smartphone without a data contract?
- Can I use an iPad or Android tablet?
- What if I do not have a WIFI connection or cellular reception?
Enrolling with Duo
- I am new to Duo, how do I get it set up?
- I do not have a smartphone. Can I still use Duo Security?
- Using Duo Mobile on Android?
- Using Duo Mobile on IOS?
Using Duo Mobile
- What is the best way to authenticate?
- Will Duo Mobile work without a data connection (e.g., in Airplane Mode)?
- How can I manage my Duo settings?
- Can I use more than one device?
- How do I remove a device that I no longer use?
- I have an Apple Watch. Does Duo Mobile support Apple Watch notifications?
Troubleshooting
1. Will I need to have my phone with me to login?
In most cases, yes. However, you can use other phones and authenticators, including a tablet, landline or other devices.
2. Can I use my cell phone?
Yes, you may use your smartphone with Duo Security.
3. Is a smartphone required to use Duo?
It is not necessary to have a smartphone to use Duo Security. There are many alternatives, including a tablet, landline or simple cell phone (non-smartphone) for your second factor instead.
About Duo Mobile
4. Will Duo Mobile use cellular data?
Yes, if you allow push notifications, it will use a small amount of data.
5. How much data does a Duo Push use?
Very little. 500 pushes to your device will use one MB 1/1000 of a GB of data. This is roughly equivalent to loading one webpage on your smartphone.
6. How much space does Duo Mobile take up on my phone?
The iOS app requires about 10 MB of free space and the Android app requires about 30 MB of free space.
7. Does installing Duo Mobile give up control of my phone?
No. Duo Mobile has no more access or visibility into your phone than any other app. Duo Mobile cannot read your emails/texts or track your location, it cannot see your browser history or pictures, and it requires your permission to send notifications. Duo Mobile cannot remotely wipe your phone.
8. Why does the Duo Mobile app need to access my camera?
Duo Mobile needs access to your camera to scan a QR code during activation.
9. Is it possible to use Duo Mobile on a smartphone without a data contract?
A data plan is not required for your device. You can use Duo Mobile over a WIFI connection only.
10. Can I use an iPad or Android tablet?
Yes, Duo Mobile supports iPads and Android tablets, whether they are WIFI-only or have a cellular contract.
11. What if I do not have a WIFI connection or cellular reception?
No problem. Click here to find out how you can still use Duo.
Enrolling with Duo
12. I am new to Duo, how do I get it set up?
If you wish to register a phone, a video tutorial is available.
If you wish to register an additional phone, feel free to set up your landline phone.
13. I do not have a smartphone. Can I still use Duo Security?
Contact the EASE Support Group for more information.
14. Using Duo Mobile on Android?
15. Using Duo Mobile on IOS?
Using Duo Mobile
16. What is the best way to authenticate?
Duo Push is an approval request (see picture below) you will receive as a notification on your smartphone.
It is quicker, easier, more secure and cheaper than receiving text messages or phone calls. To use Duo Push, you will need to have the Duo Mobile app installed and activated.
17. Will Duo Mobile work without a data connection (e.g., in Airplane Mode)?
Yes. The Duo Security application has a capability within the app to provide a one-time code to be used on the login prompt.
To generate a one-time code without a data connection, open the Duo Security application and select the account with the name “CME Group.” Then, when you go to log in to the target application, you can enter the passcode on the Duo prompt.
Note: In certain cases you might have to click on “other options” and select the “Duo Mobile passcode” option before the passcode can be entered.
18. How can I manage my Duo settings?
Log in to any Duo-protected CME Group application. Log in with your username and password. You might be presented with a screen that prompts you to complete the MFA. Instead click on “other options.” Next click on “Manage devices” and complete the MFA to verify yourself. Once verified you will be presented with the devices pages where you should be able to manage your Duo settings.
19. Can I use more than one device?
Yes, you may use more than one device. Simply follow the instructions to manage your Duo settings. From that screen, click “Add another device” and follow the wizard.
20. How do I remove a device that I no longer use?
Simply follow the instructions to access my Settings and devices. Once the Device Management Portal, click on the edit button next to the device you desire to delete and click the trash bin icon.
21. I have an Apple Watch. Does Duo Mobile support Apple Watch notifications?
Yes. With an Apple Watch, you can approve Duo Mobile notifications from your wrist. All you need to do is configure your Apple Watch to send you notifications for the Duo Mobile app.
Troubleshooting
22. How can I authenticate if my phone battery is dead or I do not have it with me?
If this happens, there are two options:
- You can contact the EASE team and request a bypass code. EASE will validate your identity over the phone before generating a bypass code, which can be used in absence of your phone.
- If you set up a landline ahead of time as your second authentication device, you can select this during authentication. Duo will call the landline and you will press a button on your phone to complete the authentication.
23. What if my push alerts are not coming through?
Review the following links for your phone operating system:
24. Who should I contact if I need help?
Contact the EASE Support Group:
E-mail:
EASE@cmegroup.com
Telephone:
United States +1 312 456 1560
Europe +44 203 379 3802
Asia +65 6593 5536
All examples in this report are hypothetical interpretations of situations and are used for explanation purposes only. The views in this report reflect solely those of the author and not necessarily those of CME Group or its affiliated institutions. This report and the information herein should not be considered investment advice or the results of actual market experience.
