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CME Group Customer Contacts
|
|
Phone/Email
|
Hours
|
Services
|
|
|---|---|---|---|---|
| Trading Related Services | ||||
| Clearing | 312.930.3170 | M-F 6:00am-6:00pm | trade processing, margins, SPAN, settlements, position limits, CITRIX, etc | |
| Clearing and Exchange Fees | 312.648.5470 efsadmin@cmegroup.com |
M-F 8:00am-5:00pm | EFS and CFS fees only | |
| Globex Account Services | 312.634.8700 | M-F 8:00am-5:00pm | FirmSoft, Drop Copy, Auto Cert, iLink, ATS, Vendors, Market Data Platform, etc | |
| GCC (Globex Control Center) | 312.456.2391 gcc@cmegroup.com |
Sun 2:00pm-Fri 4:30pm | latencies, Envoy, EOS, GCC Messaging; Asia support available via 2nd shift | |
| CSET (Certification Support for Electronic Trading) | 312.930.2322 cset@cmegroup.com |
Sun 2:00pm-Fri 4:30pm | certification of order entry and market data, new products, hosted exchanges, envoy, development | |
| Trading Floor Help Desk | 312.435.7100 | M-F 5:30am-5:00pm | trading floor technology support | |
| Galax-C Support Desk | 312.435.7141 | M-F 5:30am-5:00pm | handheld distribution & maintenance; application/admin/tech support; training | |
| Telecom | 312.930.8500 | M-F 6:30am-5:00pm | trading floor, back office and all other telecom | |
| Market Regulation Department | 312.341.7970 | M-F 8:00am-5:00pm | questions concerning exchange trading rules and policies | |
| Market Data | 312.634.8395 marketdata@cmegroup.com |
M-F 8:00am-5:00pm | datamine, e-quotes, historical data and fees | |
| FX MarketSpace | 646.254.6770 info@fxmarketspace.com |
M-F 8:00am-5:00pm | customer support line | |
| Swapstream | 312.795.4001 info@swapstream.net |
M-F 8:00am-5:00pm | technical support/US | |
Shareholders |
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| Membership | 312.930.3480 | M-F 7:00am-5:00pm | floor broker requirements, obtaining membership | |
Questions and Contact Information |
||||
| Customer Service Inquiries | 312.930.2316 800.331.3332 Toll Free info@cmegroup.com |
M-F 7:15am - 5:00pm | product, website, holiday calendar, and other specific questions | |
| CME Group Switchboard | 312.930.1000 866.716.7274 Toll Free |
M-F 7:00am-5:00pm | directory information | |
Building Services |
||||
| Security, 20 S. Wacker | 312.930.3111 | 24 hours | all emergencies | |
| Security, 141 W. Jackson | 312.435.7180 | 24 hours | all emergencies | |
| Visitor's Center | 312.435.3590 | M-F 8:00am-4:00pm | tours, receptions, CME Group store | |
Worldwide Listings |
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| NYMEX World HQ/NYC | 212.999.2000 | M-F 8:00am-5:00pm* | - | |
| London Office | 44.20.7796.7100 europe@cmegroup.com |
M-F 8:00am-5:00pm* | HQ for all European operations | |
| European GCC | 44.20.7623.4708 gcc@cmegroup.com |
M-F 6:00am-2:00pm* | all non-US and non-Asia GCC inquiries | |
| Hong Kong Office | 852.3101.7696 asiateam@cmegroup.com |
M-F 8:00am-5:00pm* | ||
| Tokyo Office | 81.3.5403.4828 asiateam@cmegroup.com |
M-F 8:00am-5:00pm* | ||
| Sydney Office | 61.2.9231.7475 asiateam@cmegroup.com |
M-F 8:00am-5:00pm* | ||
| FX MarketSpace | 44.20.7796.7167 info@fxmarketspace.com |
M-F 8:00am-5:00pm* | London Office direct | |
| Swapstream | 44.20.3207.0000 info@swapstream.net |
M-F 8:00am-5:00pm* | technical support/London | |
*overseas hours are per local time zones