Contact Us

CME Globex Account Management
312.634.8700

CME Globex Control Center
312.456.2391

Customer Support for Electronic Trading
312.930.2322

CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274

Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:info@cmegroup.com

More CME Group Direct Lines
Click for phone list by department

CME Group Customer Forums
Latest Updates & Information about Electronic Trading on CME Globex

CME Group Customer Forums

CME Group Customer Forums are designed to bring CME Group and our electronic trading customers together; they focus on providing information regarding CME Globex platform changes, electronic trading policies and new product offerings.

Topics for the Q3 2008 Customer Forums include:

  • NYMEX merger update
  • BM&F launch
  • CME Globex Credit Controls
  • FIX/FAST release and migration
  • Future market data enhancements
  • CME Globex performance enhancements

Please join us for this complimentary event. Attendance is limited to CME Group customers only. Attend in-person at one of the following locations.

New York: Tuesday, October 14, 2008
4:30 p.m. Registration, 5:00 p.m. Presentation, Reception to follow
Le Parker Meridian, 119 West 56th Street (between 6th and 7th Avenues), New York, NY
Singapore: Monday, October 20, 2008
5:00 p.m. Registration, 5:30 p.m. Presentation, Reception & Customer Appreciation Event to follow
Supper Club, Odeon Towers, 331 North Bridge Road, Singapore

Click here to register online.

The presentation for these CME Group Customer Forums is available online.


On June 4, 2008, CME Group hosted a special Customer Forum in Chicago to address:

  • Market data growth and bandwidth requirements
  • Migration to FIX/FAST market data format

A copy of the presentation for this special Forum is available online.

Online video of the last Customer Forum in Chicago, from July 30, 2007, is also available.

To receive invitations to upcoming Forums, or for any questions, please contact CME Globex Account Management at 312.634.8700, or at + 44 (0) 20 7796 7100 in Europe; or at +852.3101.7696 in Asia.

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